Ordering

  • When will my order ship?

    December 2, 2009 0 Comments

    All USPS, FedEx 2nd Day Air and FedEX Overnight orders are processed and shipped within one (1) to three (3) business days during our standard business hours of 10am to 6pm PST Monday-Friday. The typical delivery timeframe for USPS is three (3) to ten (10) business days after the order is processed and shipped. The typical delivery timeframe for FedEx does not include the processing and shipping timeframe and also depends on the service selected. Shipping may be slightly delayed on US holidays and weekends.

    Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Clique is not responsible for non-receipt of orders that have been deemed delivered. Clique is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.

    Domestic Shipping (US): Our domestic carriers are USPS and FedEx. The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. Shipping charges are determined by the number, weight, and type of items ordered and the shipping carrier and service selected. We do not ship COD.

  • Why isn't my US credit card being accepted?

    December 2, 2009 0 Comments

    The first thing that you should check is that the “Billing Address” you entered into the checkout form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your order cannot be processed.

    Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please contact the Pantera Store Support Team and a representative will assist you further.

Billing Issues

  • How much is Shipping & Handling?

    December 2, 2009 0 Comments

    Please note that Shipping & Handling on orders is determined by the weight, number, type of items ordered and their destination.

    Customers are able to see the Shipping & Handling totaled at the "Check Out" screen before any credit card information is entered.

Shipping

  • When will my order ship?

    December 2, 2009 0 Comments

    All USPS, FedEx 2nd Day Air and FedEX Overnight orders are processed and shipped within one (1) to three (3) business days during our standard business hours of 10am to 6pm PST Monday-Friday. The typical delivery timeframe for USPS is three (3) to ten (10) business days after the order is processed and shipped. The typical delivery timeframe for FedEx does not include the processing and shipping timeframe and also depends on the service selected. Shipping may be slightly delayed on US holidays and weekends.

    Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Clique is not responsible for non-receipt of orders that have been deemed delivered. Clique is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.

    Domestic Shipping (US): Our domestic carriers are USPS and FedEx. The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for USPS is three (3) to ten (10) business days. The typical delivery timeframe for FedEx depends on the service selected. Shipping charges are determined by the number, weight, and type of items ordered and the shipping carrier and service selected. We do not ship COD.

Returns and Exchanges

  • How Do I Make A Return or Exchange?

    March 11, 2010 0 Comments

    First, you must contact The Transmission Store Support Team via email at transmissionstore@support.sparkart.com to request a return, refund or exchange. Upon correspondence you will be given additional information and details regarding your return, refund or exchange.

    In order to perform an exchange, please return the merchandise in accordance with the following conditions:

    -- The return must be received by Clique within 30 days of purchase.
    -- The returned item must have its original tags attached.
    -- The returned item must be unworn and in new condition.

    All returns are subject to a $4.00 restocking fee per package.

    The customer must place a new order with the desired merchandise. Once the merchandise is returned to our warehouse we will issue a refund for the order minus the $4.00 restocking fee.

    You may await for the refund to be processed and place your new order or place your new order immediately.

  • Can I return/exchange sale items?

    December 2, 2009 0 Comments

    All sale items will be final unless product received is damaged. Then, and only then, will an exchange for the exact same item be allowed within a 10-15 day time frame.

    You must contact The Transmission Store Support Team via email at <TransmissionStore@support.sparkart.com to request a return, refund or exchange.

    Upon correspondence you will be given additional information and details regarding your return, refund or exchange.

Website/Technical Issues

  • I've received an Address Verification Error, what should I do?

    December 2, 2009 0 Comments

    If you have received an error message when attempting to complete the registration process which states "We could not verify your Address/Zip Code. Please re-check your information and try again" AND you have tried entering your Billing Address exactly as it is displayed on your credit card statement, please try one of the following workarounds:

    -- If your Billing Address uses a PO Box, please try entering this information as follows:

    P . O . Box 123

    Please note and enter the spaces between the letters and punctuation marks.

    -- If your Billing Address contains an Apartment/Suite Number, please try combining the Street Number and Apartment/Suite Number. For example: "12 Apple Street Apt 3C" should be entered as "123 C Apple Street"

    If you are still receiving an error, please contact the Pantera Support Team and a representative will assist you further.

  • Why isn't my US credit card being accepted?

    December 2, 2009 0 Comments

    The first thing that you should check is that the “Billing Address” you entered into the checkout form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your order cannot be processed.

    Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please contact the Pantera Store Support Team and a representative will assist you further.

Technical Requirements

Computer

  • Any computer with the Windows (versions XP, Vista, 7, or higher) or MacOS X (version Tiger 10.4 or higher) operating system
  • Your computer must meet the minimum technical requirements of the supported Web Browser Software listed below

Web Browser Software

In addition to using one of the aforementioned browsers, the following features must be enabled:

Please refer to the browser's documentation for information on how to enable these features.

Need More Help?

Please contact customer support by sending an e-mail to transmissionstore@support.sparkart.com. We do our best to reply to all inquiries within 2 business days.